Our Commitment To You
Technology & Experience to Exceed Your Expectations
Our commitment to you is to provide impeccable service. Our goal is to keep you 100% satisfied. When our technicians arrive, they have the parts they need to complete a comprehensive service call. In fact, we give them incentives to perform a thorough maintenance routine on each call rather than have you call again next week with something they could have prevented today.
They are equipped with the latest communications and technology devices to help us use their time efficiently and keep track of the parts they need re-stocked on a regular basis. Our people are thoroughly trained; have years of experience and are dedicated to your complete satisfaction.
We understand what it’s like in today’s stressful work environments. The last thing you want to worry about is whether or not something printed, faxed, scanned or copied correctly or even worked at all. You want to press the button and not give it another thought. It’s about reliability. It’s about producing exactly what you need time after time after time.
Training & Support
Your staff will receive free training and support on the most effective ways to implement and utilize the installed solutions. And we’ll have the supplies.
All of our technicians are certified and factory trained. They work in assigned territories, so they are never far from your office. Our technicians travel with a substantial inventory of spare parts, allowing them to repair most problems on the first call.
We provide a customer service call center for hotline support. If you cannot print or have trouble with any of the technology, we are just a phone call away for fast, efficient answers.
Our leasing and trade-in programs provide the upgrade flexibility to change equipment if necessary and access new technology without penalties.